Assessing Patient Satisfaction Among ABHRS Surgeons: Opportunities to Improve

May 2019 in “ Journal of Cosmetic Dermatology ”

Amir A. Hakimi, Jonathan P. Yasmeh, David Foulad

patient satisfaction ABHRS-certified surgeons Healthgrades Yelp procedure results office staff bedside manner comfort during the procedure cost financing residency training background

Studysummary This study found significant but inconsistent differences in online ratings for hair restoration surgeons based on their surgical and nonsurgical residency backgrounds, highlighting key factors influencing patient satisfaction.

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The study analyzed 86 ABHRS-certified surgeons' patient satisfaction through reviews on Healthgrades.com and Yelp.com, finding that surgeons generally received higher ratings on Healthgrades (average 4.63) than nonsurgeons (average 3.77), but lower on Yelp (average 4.11 vs 4.31 for nonsurgeons). A total of 567 five-star and 59 one-star reviews were examined, highlighting the importance of procedure results, office staff, bedside manner, comfort during the procedure, and cost/financing in patient satisfaction. The study concluded that residency training background impacts patient satisfaction ratings, but inconsistently across different platforms. It suggested that understanding review drivers could help improve patient satisfaction, despite the limitations of online review validity and the subjective nature of the data.

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