The Regulated Services (Service Providers and Responsible Individuals) (Wales) Regulations 2017

The Regulated Services (Service Providers and Responsible Individuals) (Wales) Regulations 2017 aimed to improve domiciliary care in Wales by mandating guaranteed hours contracts and detailed visit schedules, addressing issues like insufficient travel time and inadequate 15-minute visits. Visits had to be at least 30 minutes unless specific conditions were met, and providers had to maintain records of travel and visit times. The regulations required offering guaranteed hours contracts after three months on zero-hours contracts to reduce job insecurity. Enforcement was managed by Care Inspectorate Wales, not employment tribunals, to ensure compliance. The document also discussed the limitations of the Welsh Assembly's legislative powers under the Wales Act 2017 and the potential for Welsh public law to develop distinct employment standards.